Data Privacy Policy

Welcome to Volkswagen Financial Services AG. We are delighted about your visit to our website and thank you for your interest in our company. The protection of your privacy when using our websites is very important to us.

Anonymous data collection and processing

You can visit the website of Volkswagen Financial Services without letting us know who you are. We can only see the name of your internet service provider, the website from which you are visitingĀ and which of our web pages you visit. This information is evaluated for statistical purposes; you will stay anonymous as an individual user.

Collection and processing of personal data

Personal data will only be collected if you state it voluntarily, for example for the execution of a contract, for a survey or when registering for personalised services. The data is transmitted in coded form in order to prevent the abuse of the data by third parties. Your data is saved and processed within the Federal Republic of Germany.

Usage and disclosure of personal data

The personal data collected in connection with the websites of Volkswagen Financial Services is only used for the purpose of processing your requests. Any additional processing or usage of your data for the purpose of consultation, advertising, and market research will only take place if you have agreed to it explicitly.

Your data can be passed on to the companies of the Volkswagen Group or to other third parties mentioned in the declaration of consent only for the purposes mentioned in the aforementioned declaration. Your data will not otherwise be forwarded. You can withdraw your consent at any time with effect for the future.

If you have questions regarding the subject "data privacy policy at Volkswagen Financial Services AG" please have a look at our FAQs page. Furthermore, you are welcome to send requests and suggestions via post to the following address at any time:

Volkswagen Financial Services AG
Gifhorner Str. 57
38112 Braunschweig


Will my data be passed on to third parties?

Your data will not usually be passed on to third parties. A transfer of information to the companies of the Volkswagen Group or other third parties mentioned in the declaration of consent will only take place with your explicit agreement. Furthermore, the transfer of information will only take place if the recipient has committed himself towards Volkswagen Financial Services AG to comply with the regulations concerning data privacy. Service providers are contracted to support the processing of your requests and your usage of our services. These service providers are legally obliged to keep the data privacy laws.

What are cookies?

A cookie is a small data set that can be stored on your hard drive. This data set is generated by the web server with which you have made a connection via your web browser (e.g. Internet Explorer, Netscape Navigator) and then, it is sent to you. The cookie enables us to recognise you when you revisit the website meaning you do not have to re-enter any information. Thus, we ensure that you do not have to identify yourself by entering your user ID on each individual page of the offer when you are using personalised services. Most browsers are now set to automatically accept cookies by default. However, you can set your browser to either block or display cookies. Furthermore, you can delete cookies from your system (e.g. Windows Explorer) at any time. Please use the help function in your operating system.

Is my connection data being saved?

Volkswagen Financial Services AG saves your connection data (e.g. your session ID) when you visit the websites. The data will not be processed or used after the end of the connection.

What is personal data?

Personal data is information that can be attributed to your person. This includes, for example, your name, company, address, telephone number and your email address. Information that is not directly attributed to your actual identity (as for example your favourite websites) are not included. When you wish to use one of our personalised services, order a product or make a subscription, we ask you for particular personal data.