Digital communication and networking has penetrated almost every area of life and has made significant changes. The way we shop, for example. Even the things we need on a daily basis can now be ordered with a click of the mouse. Complex and high-quality consumer or capital goods are being increasingly offered and sold through online distribution channels. Customers will still be ordering their new Golf or Passat from a dealer in ten years time – but not all of them by any means.
Volkswagen Financial Services have therefore programmed their navigation system with ROUTE2025. This is the strategy with which Volkswagen Financial Services will be responding to the changes in the domain of automobile financial services and also shaping the transformation.
The automobile world in a state of change
We have initiated a comprehensive digitalisation offensive so that we can provide all essential mobility-related services online as well in the near future. Whether financing or leasing, insurance or vehicle services. Just as our customers expect and can already benefit from in many of our services, for example as direct bank customers.
In the wake of the mobility transformation, we are also entering new fields. Increasingly networked vehicles and advances in the infrastructure are creating new services that make driving easier and more comfortable. Paying for parking with an app is already possible today in many cities with Volkswagen Financial Services. Together with the Volkswagen Group, we will play our part in shaping the future as a mobility service provider for our customers with innovative, useful and helpful offers. In 2025, too, Volkswagen Financial Services will also be one of the leading providers of automobile financial services.